Hi,
Recently I have had quite a few guests not getting my replies to their
e-mails, or a confirmation of their reservation. Most guests assume that
I did not get the original message, but that is never the case. My
website forms submit the contact message or reservation request to 2
different e-mail addresses, and I always get at least one of them.
This is also why the website forms have a place where you can enter a
second e-mail address. If entered this gives you a better chance of
getting my reply, or a confirmation of your reservation request.
The primary reasons guests do not get a reply are either a error in the
e-mail address (mail is returned to me with 'no such address'), or my
e-mail address hasn't been 'white listed' by those using a Spam filter
or whatever, and my e-mail then gets 'black listed' and placed in a
rarely visited Spam/Junk folder to be eventually automatically deleted.
:-( Also on a few rare occasions e-mails just get lost...
Another concern is 'e-mail hijacking', where someone is simply faking my
e-mail addresses to send Spam and/or Virus e-mails. :-( Unfortunately,
there is no technical way to stop e-mail hijacking. So, please be
careful and don’t blindly trust my address when you see it in your
e-mail program. I never send e-mails with attachments, and/or e-mails
that are not related to taking a vacation here at the resort!!
I am also no longer using the wigglebuttwags@xxxxxxxx e-mail address. It
is always best to contact me using the website contact form (even when
replying)!
Best regards,
Pete and Guests